ASYSTEM Returns, Refunds & Shipping Claims Policy

Effective Date: June 30, 2026

At ASYSTEM, we take pride in the quality, safety, and integrity of every product we manufacture. Because many of our products are consumable or topical wellness products, we maintain strict return standards to protect all customers and preserve product integrity while providing a fair process for eligible returns.

Return Eligibility

We accept returns only for products that meet all of the following requirements:

  • A return request is submitted within 10 calendar days of the carrier-confirmed delivery date.

  • The product is new, unused, unopened, with all tamper-evident seals and original packaging fully intact.

  • The product is in resaleable condition upon inspection.

  • A Return Merchandise Authorization (RMA) has been issued by ASYSTEM Customer Support prior to shipping the return.

To request an RMA, please contact help@asystem.com and include your order number.

Returns received without an approved RMA will not be accepted and will not be eligible for a refund.

Return Shipping

Unless the return is the result of an ASYSTEM fulfillment error, customers are responsible for all return shipping costs.

We recommend using a shipping method that includes tracking and insurance, as ASYSTEM is not responsible for returns lost, delayed, or damaged during transit.

Restocking Fee

Approved returns are subject to a 15% restocking fee.

Refunds may also be reduced by any applicable:

  • Original outbound shipping charges (when applicable)

  • Return shipping costs paid by ASYSTEM

  • Additional carrier-related costs incurred during the return process

Refunds are issued only after the returned merchandise has been inspected and approved.

Inspection & Refund Processing

Once received, all returned merchandise is inspected to verify that it satisfies our return requirements.

If approved:

  • Refunds will be issued to the original payment method within 3–5 business days following inspection.

If the returned merchandise is determined to be:

  • Opened

  • Used

  • Missing original packaging

  • Missing tamper-evident seals

  • Damaged

  • Otherwise unsuitable for resale

the return will be denied.

Because consumable and topical wellness products cannot legally or safely be returned to inventory once opened or compromised, denied returns will be disposed of and cannot be returned to the customer.

Customers will be notified of the inspection results via email.

Products Not Eligible for Return

For the health and safety of all customers, the following items are not eligible for return, exchange, refund, or store credit unless required by law or due to an ASYSTEM fulfillment error:

  • Opened or used products

  • Products with broken or removed tamper-evident seals

  • Products that are not in resaleable condition

  • Returns requested more than 10 calendar days after delivery

  • Returns received without an approved RMA

  • Warehouse Sale products

  • Apparel and clothing

  • Products designated as Final Sale, Clearance, or Discontinued

Warehouse Sale & Apparel

Warehouse Sale products and apparel are offered at significantly reduced pricing as discontinued or closeout merchandise.

Accordingly, these products are considered Final Sale and are not eligible for return, exchange, refund, or store credit unless an incorrect item was shipped or the item arrives damaged due to an ASYSTEM fulfillment error.

Product Experience

Individual results may vary.

Because our products are consumable or topical in nature and cannot be safely resold once opened, we are unable to accept returns based on:

  • Personal preference

  • Taste or scent

  • Expected results

  • Individual experience

  • Product compatibility

  • General dissatisfaction

If you have questions before purchasing, our Customer Support team is happy to help guide you toward the product that best fits your needs.

Damaged, Defective, or Incorrect Items

If you believe you received a damaged, defective, or incorrect item, please contact help@asystem.com within 5 calendar days of delivery.

Please include:

  • Your order number

  • Clear photographs of the shipping package

  • Clear photographs and/or video of the product and the issue being reported

Each claim is reviewed individually, and if an issue is confirmed, we will determine the most appropriate resolution.

Shipping & Delivery

Once an order has been accepted by the shipping carrier, delivery becomes the responsibility of the carrier.

If tracking indicates your package was delivered but you did not receive it, please contact us as soon as possible so we may initiate a carrier investigation on your behalf.

Carrier investigations generally require up to 7 business days to complete.

If a shipment is returned to ASYSTEM due to an incorrect address, refusal of delivery, or failure to retrieve the package, we will contact you once it has been received by our warehouse.

If a refund is requested instead of reshipment, any approved refund will remain subject to:

  • Our standard 15% restocking fee

  • Deduction of any applicable original shipping charges

For replacement shipments or reshipments, ASYSTEM may require signature confirmation to help ensure successful delivery.

ASYSTEM also reserves the right to require signature confirmation for future shipments at its sole discretion, particularly for high-value orders, replacement shipments, accounts with prior delivery disputes, suspected fraud, or other circumstances where additional delivery verification is deemed appropriate.

We encourage customers to ship to a secure delivery location and monitor carrier tracking updates to help ensure successful delivery.

Policy Acknowledgment

By placing an order through asystem.com, you acknowledge and agree to this Returns & Refunds Policy, including all eligibility requirements, return procedures, inspection standards, applicable fees, and refund processing timelines.