FAQ

  • ASYSTEM is a wellness company focused on creating thoughtfully designed supplements and topical wellness products for everyday life. We develop products around real-world wellness goals—such as focus, sleep, stress support, recovery, and daily optimization—using carefully selected ingredients and transparent formulations.

  • Our approach starts with the outcome, not the ingredient.

    Rather than following trends, we build formulas around specific wellness goals using thoughtfully selected ingredients, transparent labels, and products designed to fit naturally into everyday routines.

  • The best product depends on your individual wellness goals.

    • Complete Optimization (Men & Women): Daily foundational wellness
    • Focus Gummies: Mental clarity and focus
    • Calm Gummies: Stress support and relaxation
    • Sleep+: Evening sleep support
    • Radical Relief Gel Roll-On: Temporary relief of minor muscle and joint aches and pains

    Visit our Shop page or Ingredient Guide to learn more about each product.

  • Many customers incorporate multiple ASYSTEM products into their daily wellness routine. Because everyone's health history and supplement use is different, we recommend consulting your healthcare provider before combining supplements, especially if you have medical conditions, are taking medications, or are pregnant or nursing.

  • Every individual is different.

    Some products, such as Focus Gummies, Calm Gummies, Sleep+, and Radical Relief, may be noticed more quickly depending on the individual and intended use.

    Daily nutritional products such as Complete Optimization are designed to be taken consistently as part of a long-term wellness routine. Consistency is generally more important than expecting immediate results.

  • Our products are manufactured in the United States in facilities that follow current Good Manufacturing Practices (cGMP).

  • Yes. Our products undergo third-party testing for quality and are manufactured according to established quality standards.

  • Yes. We believe in transparent formulations and list our active ingredients on our Supplement Facts or Drug Facts panels.

  • ASYSTEM does not use proprietary blends to conceal the amounts of our active ingredients.

    When we include a branded ingredient that is itself a proprietary blend—such as certain patented botanical complexes—we clearly identify the branded ingredient and disclose the amount included in our formula. This allows you to know exactly what you're taking while benefiting from ingredients that have been developed and researched by their manufacturers.

  • Please refer to the product label for the most current allergen information. If you have a severe allergy or sensitivity, we recommend consulting your healthcare provider before use.

  • Please refer to each product's label for the most current ingredient information.

  • Product formulations vary. Please refer to the individual product page for current dietary information.

  • Please review each product's ingredient panel and allergen statement prior to use.

  • Store products in a cool, dry place away from excessive heat, moisture, and direct sunlight.

  • Simply resume your normal routine the following day. Do not exceed the recommended serving unless directed by your healthcare provider.

  • Yes. Most products are travel friendly. Complete Optimization daily packets are specifically designed for convenient travel and daily use.

  • Complete Optimization is a daily nutritional supplement designed to support overall wellness with thoughtfully selected vitamins, minerals, and functional ingredients.

  • Take one daily packet each day, preferably with food or as directed on the product label.

  • Daily packets make it simple to stay consistent while reducing the need for multiple supplement bottles. They're also convenient for work, travel, and everyday routines.

  • Many customers do. However, if you have concerns about combining supplements with caffeine, consult your healthcare provider.

  • Possibly, but because supplement needs vary, we recommend reviewing ingredients and discussing any combination with your healthcare provider.

  • In many cases, yes. Complete Optimization for Men and Complete Optimization for Women are designed to serve as the daily wellness foundation of your ASYSTEM routine and can generally be used alongside other ASYSTEM products, such as Focus Gummies, Calm Gummies, Sleep, Sleep+, or Radical Relief.

    If you're taking medications, have a medical condition, are pregnant or nursing, are unsure whether products are appropriate to combine, or have questions about your individual needs, consult your healthcare provider before use.

  • Focus Gummies are formulated to support focus, mental clarity, and cognitive performance.

  • Yes. Focus Gummies contain a moderate amount of caffeine as listed on the Supplement Facts panel.

  • Use only as directed on the label. If you have questions about daily use, consult your healthcare provider.

  • In many cases, yes. Focus Gummies are designed to complement other ASYSTEM wellness products. If you're taking medications, have a medical condition, are pregnant or nursing, or are unsure whether products are appropriate to combine, consult your healthcare provider before use. 

  • Calm Gummies are formulated to support relaxation without being intended as a sleep product. Individual experiences may vary.

  • Yes. Many customers choose to use Calm Gummies during the day or evening depending on their personal routine.

  • Many customers choose to use both products as part of an evening routine. If you have medical conditions or take medications, consult your healthcare provider before combining supplements.

  • In many cases, yes. Calm Gummies are designed to complement other ASYSTEM wellness products. If you're taking medications, have a medical condition, are pregnant or nursing, or are unsure whether products are appropriate to combine, consult your healthcare provider before use. 

  • Please refer to the product label, as formulations may vary. Always review the Supplement Facts panel for current ingredients.

  • Take approximately 30–60 minutes before bedtime or as directed on the label.

  • Sleep+ is designed for consistent, everyday use. As with any dietary supplement, follow the suggested serving size on the product label or consult your healthcare provider if you have questions about your individual needs.

  • In many cases, yes. Sleep + is designed to complement other ASYSTEM wellness products. If you're taking medications, have a medical condition, or are unsure whether products are appropriate to combine, consult your healthcare provider before use.

  • Sleep (Melatonin-Free) is a daily gummy formulated to support relaxation and healthy sleep quality without the use of melatonin. It combines clinically studied ingredients selected to help support your body's natural nighttime routine.

  • Not everyone wants or responds well to melatonin. Our Sleep (Melatonin-Free) formula was developed for individuals looking to support restful sleep without supplementing with melatonin, making it a great option for nightly use or for those who prefer a melatonin-free approach.

  • For best results, take your serving approximately 30–60 minutes before bedtime as directed on the product label.

  • Sleep (Melatonin-Free) is designed for consistent, everyday use. As with any dietary supplement, follow the suggested serving size on the product label or consult your healthcare provider if you have questions about your individual needs.

  • Radical Relief is an over-the-counter topical analgesic formulated for the temporary relief of minor muscle and joint aches and pains.

  • Apply only as directed on the Drug Facts label to the affected area.

  • Many customers use Radical Relief before or after physical activity. Always follow the directions on the Drug Facts panel.

  • The roll-on applicator is designed for convenient application with minimal mess.

  • Yes. Because it contains menthol and methyl salicylate, it has a characteristic topical analgesic scent.

  • When available, we prioritize branded ingredients supported by quality manufacturing standards and scientific research.

  • It means the ingredient itself has been evaluated in scientific research. Individual product results may vary, and research on individual ingredients does not guarantee specific outcomes for every person.

  • Current Good Manufacturing Practices (cGMP) are quality standards that help ensure products are consistently manufactured and controlled according to established guidelines.

  • Third-party testing means products are tested by an independent laboratory to help verify quality.

  • Visit our Ingredients page for detailed information about the ingredients used throughout our product lineup.

  • ASYSTEM currently ships throughout the United States and Canada.

    Available shipping methods, estimated delivery times, and shipping costs are calculated during checkout based on your delivery address.

  • Delivery times depend on the shipping method selected during checkout and your delivery location.

    • Standard Shipping (including eligible Free Shipping): Typically arrives within 7–10 business days after your order ships, though many orders arrive sooner.
    • Express Shipping: Typically arrives within 3–5 business days after your order ships, though many orders arrive sooner.

  • Once your order ships, you'll receive a shipping confirmation email containing tracking information.

  • Because we begin processing orders quickly, most orders cannot be changed or canceled once they have been placed. After payment is successfully processed, orders are typically transmitted to our fulfillment partner within 30 minutes, at which point we are unable to modify, cancel, or intercept the order.

    Subscription orders may be updated, skipped, or canceled at least 48 hours before the next scheduled processing date.

    If you have just placed a one-time order and need assistance, please contact our Customer Support team at help@asystem.com as soon as possible. While we cannot guarantee that changes or cancellations will be possible, we'll do our best to assist before the order enters fulfillment.

  • If your tracking information shows your package as delivered but you haven't received it, we recommend first checking around your delivery location, with other members of your household, and with nearby neighbors. Many carriers also leave packages in alternate safe locations and may provide a delivery photo that can help identify where the package was left.

    Once your order leaves our fulfillment facility, it is in the care of the shipping carrier, who is responsible for completing the delivery. If you're still unable to locate your package after checking the surrounding area, please contact our Customer Support team at help@asystem.com.

    We'll be happy to review the shipment details, assist in obtaining any available delivery information from the carrier, and help facilitate a claim when appropriate. Please note that claim decisions and any reimbursement or replacement determinations are ultimately made by the shipping carrier.

  • Eligible subscription products are automatically delivered on your selected schedule and include subscription savings where offered.

  • Yes. You can manage your subscription through your customer account or by contacting our Customer Support team.

    To ensure your changes take effect before your next renewal, all subscription updates—including skips, pauses, cancellations, shipping frequency changes, or payment updates—must be completed at least 48 hours before your scheduled processing date.

    As a courtesy, we send a subscription reminder email approximately 5 days before each renewal to the email address associated with your account. This reminder gives you time to review your upcoming order and make any desired changes before processing begins. Please make sure your email address remains up to date so you don't miss these notifications.

  • Yes. Payment methods can be updated within your subscription account.

  • We want you to be confident in your purchase. If you're not completely satisfied, eligible unopened products may be returned within 10 days of delivery for a refund.

    To be eligible for a return:

    • Products must be unopened, unused, and in their original condition.
    • A Return Merchandise Authorization (RMA) must be obtained from Customer Support before returning any product.
    • Returns that meet our policy requirements are subject to a 15% restocking fee, and original shipping charges are non-refundable.
    • Warehouse Sale and other final sale items are not eligible for return or refund.

    For complete details, including eligibility requirements and return instructions, please review our Return & Refund Policy.

  • If you believe your order may qualify under our Return & Refund Policy, please contact our Customer Support team at help@asystem.com within 10 days of delivery.

    Our team will review your request to determine whether it meets the eligibility requirements outlined in our policy. If approved, we'll issue a Return Merchandise Authorization (RMA) and provide return instructions.

    Please do not return products without prior authorization, as unauthorized returns may be refused.

  • If your return request is approved and the returned product is received and inspected, any eligible refund will be processed to your original payment method in accordance with our Return & Refund Policy.

    Please note that:

    • Original shipping charges are non-refundable.
    • Eligible returns are subject to a 15% restocking fee.
    • Your financial institution may require additional time for the refund to appear on your account after it has been processed.

  • Yes. Retailers interested in carrying ASYSTEM products can visit our Wholesale page to learn more.

  • Creators and content partners can apply through our ASYSTEM Collabs page.

  • If you are pregnant, nursing, trying to become pregnant, or have a medical condition, consult your healthcare provider before using any dietary supplement.

  • Because medications and supplements may interact differently for each individual, consult your healthcare provider before use.

  • No. Except for Radical Relief, which is an FDA-regulated over-the-counter topical drug, ASYSTEM dietary supplements are not intended to diagnose, treat, cure, or prevent any disease. Please read all product labels before use.

  • We're here to help.

    If you still have questions, our Customer Support team is just a message away. Reach out to us using the Chat with Us feature on our website or email us at help@asystem.com. For general inquiries, you can also contact info@asystem.com.

    We do our best to respond as quickly as possible during business hours, and every message is answered in the order it's received.