FAQ

How it works

  • What is ASYSTEM?

    ASYSTEM is a betterment business. We makes it easier for you to look, feel and perform at your best—so you can give your best. From our headquarters in Los Angeles, we create science-backed products engineered to optimize the body, inside and out. Our mission: You. Only better.

  • WTF is betterment?

    ASYSTEM is a betterment business. We makes it easier for you to look, feel and perform at your best—so you can give your best. From our headquarters in Los Angeles, we create science-backed products engineered to optimize the body, inside and out. Our mission: You. Only better.

  • Is ASYSTEM a subscription service?

    ASYSTEM offers an optional monthly subscription service for our supplements and skincare products. Our products are created to deliver optimal results with daily use, and are engineered to last 30-Days. You are free to pause or re-schedule your orders whenever you like.

  • Where is ASYSTEM available?

    ASYSTEM is currently only available exclusively at ASYSTEM.com

  • Who can use ASYSTEM products?

    ASYSTEM is engineered for anyone, 18 and older. We all deserve to look, feel and perform at our best.

    Please note, our Superhuman Supplements are for use by MEN ONLY and should NOT be used by women or anyone under the age of 18.


    If you have any concerns, we advise you to consult a healthcare practitioner prior to use, particularly if you are taking medication or have a medical or serious underlying condition.

  • Can women use ASYSTEM?

    Yes. Our Performance Skincare, Radical Relief Gel-Roll On and Pain Management Pills are engineered to work for everyone. 
    Please note, our Superhuman Supplements are for use by MEN ONLY and should NOT be used by women or anyone under the age of 18.

  • How will I feel after taking the Superhuman Supplements?

    Our Superhuman Supplements get to work straight away. With regular use, you should notice an impact within a few weeks. It will take 3–4 months to feel the full benefits—enough time for your body’s systems to rebuild and optimize. 

     

    Looking for more specifics? Our formulations team breaks down the science. Click here to read more. 

  • How will I feel after using the Performance Skincare?

    Our Performance Skincare gets to work straight away. With regular use, you should notice firmer, smoother, more hydrated skin within a few weeks.

  • I’ve run out of product - what should I do?

    Every ASYSTEM shipment includes enough product for 30 days of consistent use, but we understand everyone uses theirs differently. If you’d like to move this forward, please log in to your Account and click ‘Change your Ship Date’, or reach out to our team at help@asystem.com.

Manage Account

  • Can I change my email?

    You can update your email by logging into your Account, select the Subscription tab on the right. Next, select Billing Information. You’ll have the ability to edit your email under the Billing Information section. 

  • How do I reactivate my subscription?

    You can reactivate by logging into your Account. After you select the Subscriptions tab, you can select to reactivate your subscription.

  • How do I reset my password?

    You can select “Forgot your password?” from the Account log in page to start the process to verify your account and reset your password. If challenges persist, then reach out to our team at help@asystem.com.

  • How do I update my account information?

    You can update your account information by logging into your Account. Select the Subscription tab on the right. You’ll be able to adjust your delivery address, billing information, delivery schedule and any details related to your subscription.

  • How do I update my credit card?

    You can update your payment information by logging into your Account. Select the Subscription tab on the right. Under the Billing Information tab you’ll be able to update your payment details.

  • What payment methods do you accept?

    Visa, Mastercard, Discover and American Express, as well as payments via PayPal for US customers.

Orders and Shipping

  • When do I get charged?

    After the first purchase, your second purchase will be charged 28 days later. This is to ensure that your products arrive on the 30th day in your subscription. Moving forward, your order will be charged every 30 days.

  • Can you ship to a P.O. box?

    Unfortunately, we are unable to deliver to a P.O. Box address via our selected carrier (DHL).

  • How do I pause, edit or cancel my next order?

    You can pause or cancel your membership by logging into your account. Under the Subscriptions tab, click the Cancel link next to the subscription order you would like to cancel.

  • How much is shipping?

    ASYSTEM offers free standard shipping across the United States.

  • Do you ship internationally?

    Currently, ASYSTEM only ships in the United States.

  • When is my credit card charged?

    Your credit card will be charged at the time of purchase.

  • When will my order ship?

    Your order will be processed in 1-2 business days, and you’ll receive an email with tracking information once your order leaves our warehouse. Please note that orders placed on the weekend will be processed the following Monday.

  • How long will it take to arrive?

    It typically takes about 1-2 days to process orders at our warehouse. Once processed, shipments are delivered within 3-8 days within the United States depending on your location and delivery option.

  • What if my order arrived damaged?

    If you’re unhappy with the way your order arrived, or your product was damaged beyond use, please email us at help@asystem.com.

  • My order was lost/stolen/missing something

    For any lost, stolen or missing items from your shipment please reach out to us at help@asystem.com and we’ll quickly resolve any issues.

  • What is your refund policy?

    If there is any part of your order that is unsatisfactory please reach out to our team at help@asystem.com

  • What is your return policy?

    ASYSTEM does not accept returns because we do not and cannot reuse products. If there is any part of your order that is unsatisfactory please reach out to our team at help@asystem.com

  • What shipping method do you use?

    DHL is our selected carrier in the United States.

  • Where's my order?

    Once an order is shipped, you will receive a shipping notification with a tracking number. You can use this tracking number to see where your order may be. If you have any challenges finding your number please reach out to help@asystem.com and we’ll be happy to assist.

  • Why is my next delivery so far away?

    ASYSTEM delivers it’s subscription products on a monthly cadence. If you’d like to adjust your delivery schedule you can change the date for your next order via your Account.

TotalBody System

  • What is Superhuman Supplements?

    You can no longer depend on getting all your nutrients from food—no matter how healthy you eat. Our Superhuman Supplements deliver everything your body needs in five capsules. Containing vitamins, minerals and clinically proven supplements in bioavailable forms, each pill pack is designed to boost energy, stamina, recovery, focus and sex drive.

     

    How to Use

    As a dietary supplement, take 1 pack daily with a light meal or snack—ideally within 30 minutes of waking to coincide with your body’s natural hormone cycle.

     

    For more information, click here

  • How will I feel after taking the Superhuman Supplements?

    Our Superhuman Supplements get to work straight away. With regular use, you should notice an impact within a few weeks. It will take 3–4 months to feel the full benefits—enough time for your body’s systems to rebuild and optimize.

     

    Looking for more specifics? Our formulations team breaks down the science. Click here to read more. 

  • Who should take these supplements?

    Our Superhuman Supplements are for use by MEN ONLY and should NOT be used by women or anyone under the age of 18.

     

    If you have any concerns, we advise you to consult a healthcare practitioner prior to use, particularly if you are taking medication or have a medical or serious underlying condition.

  • Are your supplements suitable for professional athletes?

    Caution Athletes: DHEA is classified as a prohibited substance by certain sports organizations, as well as the World Anti-Doping Association (WADA). Please consult the rules of your specific organization to determine if DHEA is prohibited.

  • Are your supplements supported by clinical data?

    We are committed to creating products that combine the best of science and the best of nature.

     

    For more information on our ingredients, clickhere.

  • What is MultiMan?

    Your daily vitamin and nutrient requirements, in bioavailable forms and optimal dosages. MultiMan contains A LOT of ingredients but the highlight reel includes the energy-boosting compound Coenzyme Q-10 and Vitamin B12, Iodine -- the most important regulating mineral of the thyroid, and magnesium, an essential mineral lacking in modern diet. MultiMan has your overall body health covered.

     

    Recommended dose:

    Take 2 x MultiMan per day, as part of a daily pack of Superhuman Supplements, ideally within 30minutes of waking. 

     

    For more information on our ingredients, click here.

  • What is White Lightning?

    White Lightning is a powerful mix which helps your body rebuild and optimize its core systems. KSM-66® Ashwagandha and S7™ are ingredients clinically proven to counteract the negative effects of stress on the body, improve memory and brain function, increase muscle mass and strength, enhance endurance, increase sperm count, semen volume and blood flow. Physiological baseline levels of DHEA and Pregnenolone help boost your body’s production of these hormones, and others, that are critical for optimal function.

     

    Recommended dose:

    Take 2 x White Lightning per day, as part of a daily pack of Superhuman Supplements, ideally within 30minutes of waking.

     

    For more information on our ingredients, clickhere.

  • What is Brainiac?

    Omega 3’s are an important anti-inflammatory. Your body can only synthesize a small amount by itself. DHA and EPA are both important types of Omega-3 fat, but you need twice as much DHA as EPA to optimally balance your omega-3 index. Brainiac is a DHA-heavy omega-3 blend sourced from the finest odorless fish oil, engineered to help improve cognition and sleep, optimize cell membrane function and more.

     

    Recommended dose:

    Take 1 x Brainiac per day, as part of a daily pack of Superhuman Supplements, ideally within 30minutes of waking.

     

    For more information on our ingredients, clickhere.

  • Why do you recommend I take supplements within 30minutes of waking?

    We recommend taking your supplements ideally within 30minutes of waking to coincide with your body’s natural hormone cycle and maximise their impact.

  • Are your supplements Vegan?

    No. Our Brainiac capsule contains Omega 3’s derived from Fish Oil, therefore they are not suitable for Vegans.

    For more information on our ingredients, clickhere.

     

  • Do your supplements contain dairy, gluten, or nuts?

    Superhuman Supplements are free of gluten, soy and nuts. KSM-66, within the White Lightning Capsule, contains milk.

  • Can I take with other supplements?

    If you have any concerns, we advise you to consult a healthcare practitioner prior to use, particularly if you are taking medication or have a medical or serious underlying condition.

  • What if I take more than the recommended dose?

    You should only take the recommended dose. If you go against our recommendations, and accidentally double the dose, there is no toxicity concern, but multiple vitamin overdose can occur when someone accidentally or intentionally takes more than the normal or recommended amount of multivitamin supplements. If product is accidentally ingested by women or children, please contact the NPCC immediately. This is for information only and not for use in the treatment or management of an actual poison exposure. If you have an exposure, you should call your local emergency number (such as 911) or the National Poison Control Center at 1-800-222-1222.

  • How do you ensure the highest quality of ingredients?

    Product quality is everything to us. We have partnered closely with some of the most prestigious partners in the USA to ensure the highest quality of ingredients.

     

    ASYSTEM employs a wide array of methodologies to verify that the ingredients we use meet or exceed the highest standards for identity, potency, quality and purity.

     

    Our manufacturing partner’s Quality Control Laboratory performs analytical testing of raw materials in their in-house cGMP/GLP-compliant facility. Their team of qualified and experienced scientists provide fast turnaround and reliable results.

     

    When ingredients arrive, they are placed under quarantine until it can be determined that they are accurately labeled and meet specifications. All incoming raw materials are subject to initial identification testing via spectroscopy (FTNIR or FTIR) or chromatography (HPLC or TLC) and comparison to an approved library standard or reference standard. Further ingredient-specific identification testing is conducted where appropriate, such as genetic ID testing for probiotics and DNA barcoding for crude botanicals.

     

    In addition to identification, raw materials may also be subject to screening for the presence of adulterants, solvents, pesticides or heavy metals. Quantitative chemical analysis and microbiological tests are conducted on all incoming receipts of raw materials. These include:

     

    - FT-IR, FT-NIR, HPTLC and compendial monograph testing for positive identification of all materials

    - Genetic ID of probiotics via DNA sequencing

    - Traditional plating and state-of-the-art flow cytometry for probiotic counts

    - ICP-MS for elemental & heavy metal analysis

    - 12 UPLC systems with PDA/ELSD/RI/ Fluorescence/UV detection

    - UPLC-MS/MS system for chemical contaminant analysis (pesticides, drugs, WADA-banned substances, etc.)

    - 2 UPLC/MS bench top systems for method development

    - UPC² Convergence chromatography system for fat- and water-soluble vitamin mixtures

    - GC-MS for residual solvents

    - Total Nitrogen Analyzer for Proteins

    - Integrated LIMS system for documentation

  • What testing does your supplements go through?

    All our products are tested for potency using UPLC/HPLC, ICP-MS, and other methodologies.

     

    Physical testing including USP disintegration, dissolution, physical appearance, and identification is conducted where required. In addition, the purity of all finished products Is confirmed via testing for heavy metals (ICP-MS), pesticides (LC/MS) and residual solvents, as well as microbiological testing.

     

    The testing of finished products is conducted in comparison to established finished product specifications contained within a controlled data base which stipulates the label claims and acceptable ranges for each ingredient. Certificates of Analysis (COA) are issued for each batch of the finished product via a state-of-the-art Laboratory Information System (LIMS) listing the applicable laboratory testing that was conducted and the specifications used.

  • Are our supplements FDA approved?

    By law, the FDA does not approve dietary supplements. However, they do regulate both dietary supplements and dietary ingredients. At ASYSTEM, we follow what the FDA established for dietary supplements in 2007 called "current Good Manufacturing Practice" (cGMP). These regulations require that each batch of our vitamins is tested for identity, purity, strength, and composition, so we can be sure that what’s on the label is what’s in the capsules. Additionally, we use a third party lab to test each batch for heavy metals, microbes, allergens, and other contaminants, ensuring they are below levels deemed safe by the cGMP.

  • What is Performance Skincare?

    Your face is the first thing people see. And, between stress, travel, sun and lack of sleep, it takes a beating. Our Performance Skincare is the easiest way to look your best every day. Formulated specifically for men’s skin from clinical ingredients, these products work together to firm, smooth and make you look healthier.

     

    How to Use

    AM: Massage a nickel-sized squeeze of Invigorating Cleanser onto wet skin, then rinse. Follow with 3–4 pumps of Daily Defense Moisturizer + SPF 30 across your face and neck.

    PM: Massage a nickel-sized squeeze of Invigorating Cleanser onto wet skin, then rinse. Follow with 3–4 pumps of Overnight Rebuilding Cream across your face and neck.

     

    For more information, clickhere 

  • How will I feel after using the Performance Skincare?

    Our Performance Skincare gets to work straight away. With regular use, you should notice firmer, smoother, more hydrated skin within a few weeks.

  • What is Twice Daily Invigorating Cleanser?

    Dirt, oil, sweat, dead cells—they all build up on your face, leading to breakouts and dull-looking skin. Our cleanser, rich in nourishing eucalyptus, lavender and bergamot oils, gets rid of tough daily grime while gently hydrating.

     

    Suited to:

    Normal to dry skin

     

    Leaves skin feeling:

    Supple and gently cleansed

     

    Key ingredients

    Eucalyptus oil

    Lavender oil

    Bergamot fruit oil

    Pumice

    SLS free, nut-free, paraben-free

     

    How to Use

    AM: Massage a nickel-sized squeeze of Invigorating Cleanser onto wet skin, then rinse.

     

    For more information, clickhere 

  • What is Daily Defense Moisturizer + SPF 30?

    Sun damage and air pollution are the biggest culprits when it comes to aging skin. Our lightweight moisturizer and sunscreen complex protects against both. With broad spectrum defense against both UVA and UVB rays, this hypoallergenic formula helps to visibly reduce wrinkles and keep skin looking healthy.

     

    Suited to:

    Normal to dry skin

     

    Leaves skin feeling

    Hydrated, with a matte finish

     

    Key ingredients:

    Fresh Cells ™ Kiwi PFE

    TEGO® Stemlastin

    PhytoCellTec™ nunatak®

    PhytoCellTec™ Malus Domestica

    Sulfate-free, dye-free, paraben-free

     

    How to Use

    AM: After cleansing, massage 3–4 pumps of Daily Defense Moisturizer + SPF 30 across your face and neck.

     

    For more information, clickhere 

  • What is Overnight Rebuilding Cream?

    Signs of aging—sagging skin, puffy eyes, dark circles—appear later in men, but are more obvious once they do. Our overnight cream contains powerful ingredients that work to reduce inflammation, replenish moisture and keep you looking youthful.

     

    Suited to

    Normal to dry skin

     

    Leaves skin feeling

    Hydrated and firmed

     

    Key ingredients:

    Swertia Chirata Extract (SW7)

    Avocado Oil

    Kiwi Fruit Extract

     

    How to Use

    AM: After cleansing, massage 3–4 pumps ofOvernight Rebuilding Cream across your face and neck.

     

    For more information, clickhere 

  • Do your skincare products use fragrance?

    No. All our skincare products are fragrance-free.

  • Do your skincare products have SPF?

    Sun damage and air pollution are the biggest culprits when it comes to aging skin. Our Daily Defense Moisturizer + SPF 30 is a lightweight moisturizer and sunscreen complex which protects against both. With broad spectrum defense against both UVA and UVB rays, this hypoallergenic formula helps to visibly reduce wrinkles and keep skin looking healthy.

  • How sustainable is your packaging?

    All of our packaging is BPA free.

     

    Our Performance Skincare Box is made of FSC certified paper and will recycle with your standard paper recycling.

     

    Our Performance Skincare Pumps break down as follows:

    The cap is made from PolyPropylene. Please recycle with your plastics.

    The bottle is made from PolyPropylene with a PolyEthylene piston. Remove the pump and recycle with with your plastics.

     

    Our Performance Skincare Tube Cap is made from PolyPropylene. Please recycle with your plastics.

    Our Performance Skincare Tube is made from PolyEthylene. Please recycle with your plastics.

     

    Our Superhuman Supplement Tower is made of FSC certified paper and will recycle with your standard paper recycling.

     

    Our Superhuman Supplement Packs are made from a PE film blend and will recycle.

     

    Our Ecommerce packaging is FSC cardboard. Please recycle with your standard paper recycling.

     

  • Do you test on animals?

    No, we do not test our products on animals.

  • How long do your products last?

    Every ASYSTEM shipment includes enough product for 30 days of consistent use, but we understand everyone uses theirs differently. If you’d like to move this forward, please log in to your Account and click ‘Change your Ship Date’, or reach out to our team at help@asystem.com.

  • Will you be launching more products?

    Yes. Our vision is to launch a range of products which help us men be our best from the moment we wake, to the moment we sleep. Sign up to our email newsletter to be the first to know about imminent product launches, or drop us a line (hello@asystem.com) with thoughts on what you would like us to develop.

Radical Relief System

  • What is CBD?

    CBD, otherwise known as Cannabidiol, is one of the most well-known phytocannabinoids found in the hemp plant. 

  • How Does CBD Work?

    All cannabinoids, including CBD, produce effects in the Endocannabinoid System, which is responsible for helping maintain homeostasis and balance within the body. The body naturally produces cannabinoids to help regulate functions like mood, pain, and sleep, but these can become diminished due to internal imbalances or external stressors. Supplementing the body’s natural cannabinoids with hemp-derived CBD helps bring the body back to balance, and in doing so, may optimize whole body wellness.

  • What is the difference between Cannabis, Hemp and Marujuana?

    Cannabis is the plant species which is then legally recognized as two different plants, marijuana and hemp. Hemp is a cannabis plant that contains less than .3% THC. Marijuana contains much higher levels of THC which is the cannabinoid that causes intoxication.

  • What Does CBD Help to Treat?

    Although customers use our products for a variety of ailments, we are legally unable to make medical claims in regards to our products, but would highly suggest doing further research.

    The statements made regarding CBD (cannabidiol) have not been evaluated by the Food and Drug Administration (FDA). The efficacy of these products and the testimonials made have not been confirmed by the Food and Drug Administration (FDA). These products are not intended to diagnosis, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your health care professional about potential interactions or other possible complications before using any product.

  • Why don’t you use Full Spectrum CBD in the Roll-on?

    Due to the formulation and delivery method of the formula, isolate provide greater stability and absorption when in combination with the Menthol. MSM, Arnica, and DMSO.

  • What is Full Spectrum CBD?

    Full Spectrum CBD refers to an extract created from the entire plant - leaves, flowers, stem, and seeds - without any filtering of THC. The full range of cannabinoids, terpenes, and other compounds remain intact, as well as up to 0.3%THC. All compounds work together in what is known as the Entourage Effect to multiply the potential health benefits.

  • What is Broad Spectrum CBD?

    Created by taking Full Spectrum extract and further processing it to remove trace amounts of THC. Includes most active hemp-derived cannabinoids, except THC. Just like Full Spectrum, all compounds work together in what is known as the Entourage Effect to multiply the potential health benefits

  • What is Isolate CBD?

    A purified extract that removes all other molecules except CBD from the Full Spectrum extract

    All that remains is a white powder that is at least 99% pure CBD with 0.0% THC.

  • Does CBD Have Intoxicating Effects?

    CBD is non-intoxicating--so it will not get you high. CBD works with your body's Endocannabinoid System, which is responsible for regulating many bodily functions, but has zero psychoactive effects.

  • Where is your CBD Sourced from?

    Our CBD is sourced in the USA - Made from American grown hemp.

  • I feel a slight burning sensation when I put on the Gel Roll-On. What is this?

    You might have experienced some heat or maybe a cooling sensation. If so, great. That’s our two active ingredients, menthol and methyl salicylate, getting to work. Maybe it feels strange now but you’ll notice the reduced pain in no time. Menthol dilates the blood vessels causing a sensation of coldness, followed by a rapid reduction in pain. Menthol has been used since ancient times and it’s clinically proven to be effective in treating a variety of painful conditions. 

  • Do your products contain THC?

    No, our products contain no detectable trace amounts of THC per industry testing standards.  All our CBD is derived from hemp, which legally must contain less than 0.3% THC per industry regulations.

    You can read more about our specific products in the Certificate of Authority:

    Gel-Roll On

    Anti-Inflammatory Pills

  • Is CBD legal?

    Yes, CBD is legal according to the 2018 Farm Bill. It is federally legal to grow, sell, and consume hemp-based products (including hemp-based CBD, which we use in all ASYSTEM products). The same isn’t true for marijuana-derived CBD products, for which legality varies by state.

  • What are active ingredients?

    According to the FDA, an active ingredient is any component of a drug product intended to provide therapeutic and pharmacological activity in direct effect to a diagnosis, cure, mitigation, treatment, or prevention of disease, or to affect the structure or any function of the body of humans. An inactive ingredient is any component of a drug product other than the active ingredients.

  • What is an OTC drug?

    OTC drugs are medications that are safe and effective for use by the general public without seeking treatment by a health professional.

    OTC drug monographs are a kind of "recipe book" covering acceptable ingredients, doses, formulations, and labeling. These monographs define the safety, effectiveness, and labeling of all marketing OTC active ingredients.

  • Can I use this for headaches?

    Yes, the Anti-Inflammatory Pills help to reduce inflammation which can result in a reduction in headaches.

  • How are your products tested for quality?

    The raw materials of the Anti-Inflammatory Pills are tested for purity. The Finished Product has a C of A. 

    For the Gel Roll-on. This is an OTC drug and we follow all FDA guidelines for OTC topical products.

  • Are your Radical Relief products vegan, gluten free, and nut free?

    Yes.

  • What is the shelf life of your products?

    2 years.

  • Are your products FDA approved?

    The Radical Relief Gel Roll-on is FDA registered OTC drug. 


    The Radical Relief Anti-Inflammatory Pills are dietary supplements. FDA does not regulate these. Our products have not been pre-approved by the FDA and they are not intended to diagnose, treat, cure, or prevent any disease. A doctor's advice should be sought before using these or any supplemental dietary product.

  • Is your packaging recyclable?

    Yes, all our packaging is recyclable.

  • Can I mix your products with other dietary supplements and/or prescriptions?

    Please consult your doctor or healthcare provider before taking any hemp-derived supplement products.

  • AMOUNT AND USAGE GUIDELINES

    If you are pregnant, have a medical condition or take pharmaceutical drugs, please consult your physician before using our products. Keep out of reach of children.

  • Can I use your product if I have a medical condition?

    Please consult your physician before using our products if you have a medical condition.

  • I am pregnant – can I use your products?

    Please consult your physician before using our products if you are pregnant.