FAQ

HOW IT WORKS


What is ASYSTEM?

ASYSTEM is a betterment business. We makes it easier for men to look, feel and perform at their best—so they can give their best. From our headquarters in Los Angeles, we create science-backed products engineered to optimize the male body, inside and out. Our mission: You. Only better.


WTF is betterment?

Simply put, betterment is about feeling your best so you can give your best. You deserve it. And everyone around you does, too.


Is ASYSTEM a subscription service?

Yes, ASYSTEM is a monthly subscription service. Our products are created to deliver optimal results with daily use, and are engineered to last 30-Days. You are free to pause or re-schedule your orders whenever you like.


Where is ASYSTEM available?

ASYSTEM is currently only available exclusively at ASYSTEM.com


Who can use ASYSTEM products?

ASYSTEM is engineered for all men, 18 and older. We all deserve to look, feel and perform at our best. 


Please note, our Superhuman Supplements are for use by MEN ONLY and should NOT be used by women or anyone under the age of 18. 


Although our Performance Skincare was engineered for men, it can be used by anyone.


If you have any concerns, we advise you to consult a healthcare practitioner prior to use, particularly if you are taking medication or have a medical or serious underlying condition. 


Can women use ASYSTEM?

Please note, our Superhuman Supplements are for use by MEN ONLY and should NOT be used by women or anyone under the age of 18. 


Although our Performance Skincare was engineered for men, it can be used by anyone.


How will I feel after taking the Superhuman Supplements?

Our Superhuman Supplements get to work straight away. With regular use, you should notice an impact within a few weeks. It will take 3–4 months to feel the full benefits—enough time for your body’s systems to rebuild and optimize. 

 

Looking for more specifics? Our formulations team breaks down the science. Click here to read more. 

 

 How will I feel after using the Performance Skincare?

Our Performance Skincare gets to work straight away. With regular use, you should notice firmer, smoother, more hydrated skin within a few weeks.


I’ve run out of product - what should I do?

Every ASYSTEM shipment includes enough product for 30 days of consistent use, but we understand everyone uses theirs differently. If you’d like to move this forward, please log in to your Account and click ‘Change your Ship Date’, or reach out to our team at help@asystem.com.




MANAGE ACCOUNT


Can I change my email?

You can update your email by logging into your Account, select the Subscription tab on the right. Next, select Billing Information. You’ll have the ability to edit your email under the Billing Information section. 


How do I reactivate my subscription?

You can reactivate by logging into your Account. After you select the Subscriptions tab, you can select to reactivate your subscription.


How do I reset my password?

You can select “Forgot your password?” from the Account log in page to start the process to verify your account and reset your password. If challenges persist, then reach out to our team at help@asystem.com.


I can’t log in to my account.

If you are unable to log into your account, we recommend resetting your password. You can select “Forgot your password?” from the account log in page to start the process to verify your account and reset your password. If challenges persist, then reach out to our team at help@asystem.com


How do I update my account information?

You can update your account information by logging into your Account. Select the Subscription tab on the right. You’ll be able to adjust your delivery address, billing information, delivery schedule and any details related to your subscription.


How do I update my credit card?

You can update your payment information by logging into your Account. Select the Subscription tab on the right. Under the Billing Information tab you’ll be able to update your payment details.


What payment methods do you accept?

Visa, Mastercard, Discover and American Express, as well as payments via PayPal for US customers

 

 

ORDERS AND SHIPPING


When do I get charged?

After the first purchase, your second purchase will be charged 28 days later. This is to ensure that your products arrive on the 30th day in your subscription. Moving forward, your order will be charged every 30 days.


Can you ship to a P.O. box?

Unfortunately, we are unable to deliver to a P.O. Box address via our selected carrier (DHL).


How do I pause, edit or cancel my next order?

You can pause or cancel your membership by logging into your account. Under the Subscriptions tab, click the Cancel link next to the subscription order you would like to cancel.


How much is shipping?

ASYSTEM offers free standard shipping across the United States. 


Do you ship internationally?

Currently, ASYSTEM only ships in the United States. 


When is my credit card charged?

Your credit card will be charged at the time of purchase.


When will my order ship?

Your order will be processed in 1-2 business days, and you’ll receive an email with tracking information once your order leaves our warehouse. Please note that orders placed on the weekend will be processed the following Monday.


How long will it take to arrive?

It typically takes about 1-2 days to process orders at our warehouse. Once processed, shipments are delivered within 3-8 days within the United States depending on your location and delivery option.


What if my order arrived damaged? 

If you’re unhappy with the way your order arrived, or your product was damaged beyond use, please email us at help@asystem.com. 


My order was lost/stolen/missing something

For any lost, stolen or missing items from your shipment please reach out to us at help@asystem.com and we’ll quickly resolve any issues.


What is your refund policy?

If there is any part of your order that is unsatisfactory please reach out to our team at help@asystem.com


What is your return policy?

ASYSTEM does not accept returns because we do not and cannot reuse products. If there is any part of your order that is unsatisfactory please reach out to our team at help@asystem.com


What shipping method do you use?

DHL is our selected carrier in the United States.


Where's my order?

Once an order is shipped, you will receive a shipping notification with a tracking number. You can use this tracking number to see where your order may be. If you have any challenges finding your number please reach out to help@asystem.com and we’ll be happy to assist.


Why is my next delivery so far away?

ASYSTEM delivers it’s subscription products on a monthly cadence. If you’d like to adjust your delivery schedule you can change the date for your next order via your Account. 

 

 

PRODUCTS


What is Superhuman Supplements?


You can no longer depend on getting all your nutrients from food—no matter how healthy you eat. Our Superhuman Supplements deliver everything your body needs in five capsules. Containing vitamins, minerals and clinically proven supplements in bioavailable forms, each pill pack is designed to boost energy, stamina, recovery, focus and sex drive.


How to Use

As a dietary supplement, take 1 pack daily with a light meal or snack—ideally within 30 minutes of waking to coincide with your body’s natural hormone cycle.


For more information, click here


How will I feel after taking the Superhuman Supplements?

Our Superhuman Supplements get to work straight away. With regular use, you should notice an impact within a few weeks. It will take 3–4 months to feel the full benefits—enough time for your body’s systems to rebuild and optimize. 

 

Looking for more specifics? Our formulations team breaks down the science. Click here to read more. 

 

Who should take these supplements?

Our Superhuman Supplements are for use by MEN ONLY and should NOT be used by women or anyone under the age of 18.


If you have any concerns, we advise you to consult a healthcare practitioner prior to use, particularly if you are taking medication or have a medical or serious underlying condition. 



Are your supplements suitable for professional athletes?

Caution Athletes:  DHEA is classified as a prohibited substance by certain sports organizations, as well as the World Anti-Doping Association (WADA).  Please consult the rules of your specific organization to determine if DHEA is prohibited. 


Are your supplements supported by clinical data?

We are committed to creating products that combine the best of science and the best of nature. 

 

For more information on our ingredients, click here.



What is MultiMan?

Your daily vitamin and nutrient requirements, in bioavailable forms and optimal dosages. MultiMan contains A LOT of ingredients but the highlight reel includes the energy-boosting compound Coenzyme Q-10 and Vitamin B12, Iodine -- the most important regulating mineral of the thyroid, and magnesium, an essential mineral lacking in modern diet. MultiMan has your overall body health covered. 


Recommended dose:

Take 2 x MultiMan per day, as part of a daily pack of Superhuman Supplements, ideally within 30minutes of waking. 


For more information on our ingredients, click here.



What is White Lightning?

White Lightning is a powerful mix which helps your body rebuild and optimize its core systems. KSM-66® Ashwagandha and S7™ are ingredients clinically proven to counteract the negative effects of stress on the body, improve memory and brain function, increase muscle mass and strength, enhance endurance, increase sperm count, semen volume and blood flow. Physiological baseline levels of DHEA and Pregnenolone help boost your body’s production of these hormones, and others, that are critical for optimal function. 


Recommended dose:

Take 2 x White Lightning per day, as part of a daily pack of Superhuman Supplements, ideally within 30minutes of waking.


For more information on our ingredients, click here.


What is Brainiac?

Omega 3’s are an important anti-inflammatory. Your body can only synthesize a small amount by itself. DHA and EPA are both important types of Omega-3 fat, but you need twice as much DHA as EPA to optimally balance your omega-3 index. Brainiac is a DHA-heavy omega-3 blend sourced from the finest odorless fish oil, engineered to help improve cognition and sleep, optimize cell membrane function and more.


Recommended dose:

Take 1 x Brainiac per day, as part of a daily pack of Superhuman Supplements, ideally within 30minutes of waking.


For more information on our ingredients, click here.


Why do you recommend I take supplements within 30minutes of waking?

We recommend taking your supplements ideally within 30minutes of waking to coincide with your body’s natural hormone cycle and maximise their impact.


Are your supplements Vegan?

No. Our Brainiac capsule contains Omega 3’s derived from Fish Oil, therefore they are not suitable for Vegans.

For more information on our ingredients, click here.


Do your supplements contain dairy, gluten, or nuts?

Superhuman Supplements are free of gluten, soy and nuts. KSM-66, within the White Lightning Capsule, contains milk.


 

Can I take with other supplements?

If you have any concerns, we advise you to consult a healthcare practitioner prior to use, particularly if you are taking medication or have a medical or serious underlying condition. 


What if I take more than the recommended dose?

You should only take the recommended dose. If you go against our recommendations, and accidentally double the dose, there is no toxicity concern, but multiple vitamin overdose can occur when someone accidentally or intentionally takes more than the normal or recommended amount of multivitamin supplements. If product is accidentally ingested by women or children, please contact the NPCC immediately. This is for information only and not for use in the treatment or management of an actual poison exposure. If you have an exposure, you should call your local emergency number (such as 911) or the National Poison Control Center at 1-800-222-1222.


How do you ensure the highest quality of ingredients?

Product quality is everything to us. We have partnered closely with some of the most prestigious partners in the USA to ensure the highest quality of ingredients.

 

ASYSTEM employs a wide array of methodologies to verify that the ingredients we use meet or exceed the highest standards for identity, potency, quality and purity.

 

Our manufacturing partner’s Quality Control Laboratory performs analytical testing of raw materials in their in-house cGMP/GLP-compliant facility. Their team of qualified and experienced scientists provide fast turnaround and reliable results.

 

When ingredients arrive, they are placed under quarantine until it can be determined that they are accurately labeled and meet specifications. All incoming raw materials are subject to initial identification testing via spectroscopy (FTNIR or FTIR) or chromatography (HPLC or TLC) and comparison to an approved library standard or reference standard. Further ingredient-specific identification testing is conducted where appropriate, such as genetic ID testing for probiotics and DNA barcoding for crude botanicals.

 

In addition to identification, raw materials may also be subject to screening for the presence of adulterants, solvents, pesticides or heavy metals. Quantitative chemical analysis and microbiological tests are conducted on all incoming receipts of raw materials. These include:

 

- FT-IR, FT-NIR, HPTLC and compendial monograph testing for positive identification of all materials

- Genetic ID of probiotics via DNA sequencing

- Traditional plating and state-of-the-art flow cytometry for probiotic counts

- ICP-MS for elemental & heavy metal analysis

- 12 UPLC systems with PDA/ELSD/RI/ Fluorescence/UV detection

- UPLC-MS/MS system for chemical contaminant analysis (pesticides, drugs, WADA-banned substances, etc.)

- 2 UPLC/MS bench top systems for method development

- UPC² Convergence chromatography system for fat- and water-soluble vitamin mixtures

- GC-MS for residual solvents

- Total Nitrogen Analyzer for Proteins

- Integrated LIMS system for documentation



What testing does your supplements go through?

All our products are tested for potency using UPLC/HPLC, ICP-MS, and other methodologies.

 

Physical testing including USP disintegration, dissolution, physical appearance, and identification is conducted where required. In addition, the purity of all finished products Is confirmed via testing for heavy metals (ICP-MS), pesticides (LC/MS) and residual solvents, as well as microbiological testing.

 

The testing of finished products is conducted in comparison to established finished product specifications contained within a controlled data base which stipulates the label claims and acceptable ranges for each ingredient. Certificates of Analysis (COA) are issued for each batch of the finished product via a state-of-the-art Laboratory Information System (LIMS) listing the applicable laboratory testing that was conducted and the specifications used.



Are our supplements FDA approved?

By law, the FDA does not approve dietary supplements. However, they do regulate both dietary supplements and dietary ingredients. At ASYSTEM, we follow what the FDA established for dietary supplements in 2007 called "current Good Manufacturing Practice" (cGMP). These regulations require that each batch of our vitamins is tested for identity, purity, strength, and composition, so we can be sure that what’s on the label is what’s in the capsules. Additionally, we use a third party lab to test each batch for heavy metals, microbes, allergens, and other contaminants, ensuring they are below levels deemed safe by the cGMP.




What is Performance Skincare?


Your face is the first thing people see. And, between stress, travel, sun and lack of sleep, it takes a beating. Our Performance Skincare is the easiest way to look your best every day. Formulated specifically for men’s skin from clinical ingredients, these products work together to firm, smooth and make you look healthier.


How to Use

AM: Massage a nickel-sized squeeze of Invigorating Cleanser onto wet skin, then rinse. Follow with 3–4 pumps of Daily Defense Moisturizer + SPF 30 across your face and neck.

PM: Massage a nickel-sized squeeze of Invigorating Cleanser onto wet skin, then rinse. Follow with 3–4 pumps of Overnight Rebuilding Cream across your face and neck.


For more information, click here 



How will I feel after using the Performance Skincare?

Our Performance Skincare gets to work straight away. With regular use, you should notice firmer, smoother, more hydrated skin within a few weeks.



What is Twice Daily Invigorating Cleanser?

Dirt, oil, sweat, dead cells—they all build up on your face, leading to breakouts and dull-looking skin. Our cleanser, rich in nourishing eucalyptus, lavender and bergamot oils, gets rid of tough daily grime while gently hydrating.


Suited to:

Normal to dry skin


Leaves skin feeling:

Supple and gently cleansed


Key ingredients

Eucalyptus oil

Lavender oil

Bergamot fruit oil

Pumice

SLS free, nut-free, paraben-free


How to Use

AM: Massage a nickel-sized squeeze of Invigorating Cleanser onto wet skin, then rinse. 


For more information, click here 


What is Daily Defense Moisturizer + SPF 30?

Sun damage and air pollution are the biggest culprits when it comes to aging skin. Our lightweight moisturizer and sunscreen complex protects against both. With broad spectrum defense against both UVA and UVB rays, this hypoallergenic formula helps to visibly reduce wrinkles and keep skin looking healthy.


Suited to:

Normal to dry skin


Leaves skin feeling

Hydrated, with a matte finish


Key ingredients:

Fresh Cells ™ Kiwi PFE

TEGO® Stemlastin

PhytoCellTec™ nunatak®

PhytoCellTec™ Malus Domestica

Sulfate-free, dye-free, paraben-free


How to Use

AM: After cleansing, massage 3–4 pumps of Daily Defense Moisturizer + SPF 30 across your face and neck.


For more information, click here 


What is Overnight Rebuilding Cream?


Signs of aging—sagging skin, puffy eyes, dark circles—appear later in men, but are more obvious once they do. Our overnight cream contains powerful ingredients that work to reduce inflammation, replenish moisture and keep you looking youthful.


Suited to

Normal to dry skin


Leaves skin feeling

Hydrated and firmed


Key ingredients:

Swertia Chirata Extract (SW7)

Avocado Oil

Kiwi Fruit Extract


How to Use

AM: After cleansing, massage 3–4 pumps ofOvernight Rebuilding Cream across your face and neck.


For more information, click here 


Do your skincare products use fragrance?

No. All our skincare products are fragrance-free.



Do your skincare products have SPF?

Sun damage and air pollution are the biggest culprits when it comes to aging skin. Our Daily Defense Moisturizer + SPF 30 is a lightweight moisturizer and sunscreen complex which protects against both. With broad spectrum defense against both UVA and UVB rays, this hypoallergenic formula helps to visibly reduce wrinkles and keep skin looking healthy.



How sustainable is your packaging?

All of our packaging is BPA free.


Our Performance Skincare Box is made of FSC certified paper and will recycle with your standard paper recycling.


Our Performance Skincare Pumps break down as follows: 

The cap is made from PolyPropylene. Please recycle with your plastics.

The bottle is made from PolyPropylene with a PolyEthylene piston. Remove the pump and recycle with with your plastics.


Our Performance Skincare Tube Cap is made from PolyPropylene. Please recycle with your plastics.

Our Performance Skincare Tube is made from PolyEthylene. Please recycle with your plastics.


Our Superhuman Supplement Tower is made of FSC certified paper and will recycle with your standard paper recycling.


Our Superhuman Supplement Packs are made from a PE film blend and will recycle.


Our Ecommerce packaging is FSC cardboard. Please recycle with your standard paper recycling.


Do you test on animals?

No, we do not test our products on animals.


How long do your products last? 

Every ASYSTEM shipment includes enough product for 30 days of consistent use, but we understand everyone uses theirs differently. If you’d like to move this forward, please log in to your Account and click ‘Change your Ship Date’, or reach out to our team at help@asystem.com.


Will you be launching more products?

Yes. Our vision is to launch a range of products which help us men be our best from the moment we wake, to the moment we sleep. Sign up to our email newsletter to be the first to know about imminent product launches, or drop us a line (hello@asystem.com) with thoughts on what you would like us to develop.