FAQ

  • ASYSTEM creates advanced supplements which fuel your modern lifestyle. Our products blend powerful, research-backed ingredients with proprietary natural formulas, and our packaging takes a design approach rooted in behavioral psychology. Simply put: we make supplements which work — and look good too.

  • We offer both subscription and one-time purchase options for most of our products. Subscriptions can be customized to the frequency of your choice, and you can pause or re-schedule orders in your account. With our prepaid subscriptions, you can sign up for monthly deliveries for a period of 3, 6 or 12 months and receive a significant discount by paying upfront. Your order will be shipped to you monthly, and your prepaid plan will renew automatically at the end of the 3, 6, or 12 month period. Please note that prepaid subscriptions are nonrefundable.

  • Our products are available on ASYSTEM.com, as well as online and in-store at select retailers in the United States, including Nordstrom, Bergdorf Goodman, Saks, Urban Outfitters, Free People, Uncrate, Huckberry, and more.

  • Our products are engineered for everyone over the age of 18. Please note, however, that our Men's Essentials Supplements are for use by men only and should not be used by women. If you have any concerns, we advise you to consult a healthcare practitioner prior to use, particularly if you are taking medication, have a medical or serious underlying condition, are pregnant or nursing.

  • You can update your email by logging into your Account and selecting the ‘Subscription’ tab on the right. Next, select ‘Billing Information’. You’ll have the ability to edit your email under this section.

  • You can reactivate your subscription at any time by logging into your Account. After you select the ‘Subscription’ tab, you can select to reactivate your subscription.

  • To start the process of verifying your account and resetting your password, select ‘Forgot Your Password?’ on the Account Log In page. If the issue persists, please reach out to our team at info@asystem.com.

  • You can update your account information by logging into your Account. Select the ‘Subscription’ tab on the right. You’ll be able to adjust your delivery address, billing information, delivery schedule and any details related to your subscription.

  • You can update your payment information by logging into your Account. Select the ‘Subscription’ tab on the right. Under the ‘Billing Information’ tab, you’ll be able to update your payment details.

  • We accept Visa, Mastercard, Discover, American Express, and Apple Pay as well as payments via PayPal for US customers.

  • Your credit card will be charged at the time of purchase. If you purchase a subscription, your second order will be charged 28 days after your initial purchase. This is to ensure that your products arrive on the 30th day in your subscription. Moving forward, your order will be charged every 30 days.

  • Yes.

  • You can pause or cancel your membership by logging into your account. Under the ‘Subscription’ tab, click the ‘Cancel’ button next to the subscription order you would like to cancel.

  • ASYSTEM offers free standard shipping across the United States for all orders over $45.

  • Currently, ASYSTEM only ships in the United States.

  • Your order will be processed in 1-2 business days, and you’ll receive an email with tracking information once your order leaves our warehouse. Please note that orders placed on the weekend will be processed the following Monday.

  • It typically takes about 1-2 days to process orders at our warehouse. Once processed, shipments are delivered within 3-8 days within the United States depending on your location and delivery option.

  • If you’re unhappy with the way your order arrived, or your product was damaged beyond use, please email us at info@asystem.com.

  • If there is any part of your order that is unsatisfactory please reach out to our team at help@asystem.com.

  • ASYSTEM does not accept returns because we do not and cannot reuse products. If there is any part of your order that is unsatisfactory please reach out to our team at info@asystem.com.

  • Once an order is shipped, you will receive a shipping notification with a tracking number. You can use this tracking number to see where your order may be. If you have any challenges finding your number please reach out to info@asystem.com and we’ll be happy to assist.

  • 30 days is the default delivery cadence for our subscription products. If you’d like to adjust your delivery schedule, you can change the date for your next order via your Account.

  • We'd recommend that you check with your healthcare provider before starting any new supplements if you're using any prescription medication.

  • We would recommend checking with your healthcare provider prior to use if you are pregnant or nursing before using any supplements.

  • The majority of our products, including our gummies, are vegan. The only product that is not vegan is our Men's Essentials, which includes a Fish Oil blend.

     

  • Our Men's Essentials contain traces of milk due to the process of soaking the Ashwagandha. None of our other products contain any dairy, gluten or nuts. However, please note that our products are manufactured in a facility that processes tree nuts, but not on the same equipment.

  • Product quality is everything to us. We have partnered closely with some of the most prestigious partners in the USA to ensure the highest quality of ingredients. ASYSTEM employs a wide array of methodologies to verify that the ingredients we use meet or exceed the highest standards for identity, potency, quality and purity. Our manufacturing partner’s Quality Control Laboratory performs analytical testing of raw materials in their in-house cGMP/GLP-compliant facility. Their team of qualified and experienced scientists provide fast turnaround and reliable results. When ingredients arrive, they are placed under quarantine until it can be determined that they are accurately labeled and meet specifications. All incoming raw materials are subject to initial identification testing via spectroscopy (FTNIR or FTIR) or chromatography (HPLC or TLC) and comparison to an approved library standard or reference standard. Further ingredient-specific identification testing is conducted where appropriate, such as genetic ID testing for probiotics and DNA barcoding for crude botanicals. In addition to identification, raw materials may also be subject to screening for the presence of adulterants, solvents, pesticides or heavy metals. Quantitative chemical analysis and microbiological tests are conducted on all incoming receipts of raw materials. These include:
    - FT-IR, FT-NIR, HPTLC and compendial monograph testing for positive identification of all materials
    - Genetic ID of probiotics via DNA sequencing
    - Traditional plating and state-of-the-art flow cytometry for probiotic counts
    - ICP-MS for elemental & heavy metal analysis
    - 12 UPLC systems with PDA/ELSD/RI/ Fluorescence/UV detection
    - UPLC-MS/MS system for chemical contaminant analysis (pesticides, drugs, WADA-banned substances, etc.)
    - 2 UPLC/MS bench top systems for method development
    - UPC² Convergence chromatography system for fat and water-soluble vitamin mixtures
    - GC-MS for residual solvents
    - Total Nitrogen Analyzer for Proteins
    - Integrated LIMS system for documentation

  • All our products are tested for potency using UPLC/HPLC, ICP-MS, and other methodologies. Physical testing including USP disintegration, dissolution, physical appearance, and identification is conducted where required. In addition, the purity of all finished products Is confirmed via testing for heavy metals (ICP-MS), pesticides (LC/MS) and residual solvents, as well as microbiological testing. The testing of finished products is conducted in comparison to established finished product specifications contained within a controlled data base which stipulates the label claims and acceptable ranges for each ingredient. Certificates of Analysis (COA) are issued for each batch of the finished product via a state-of-the-art Laboratory Information System (LIMS) listing the applicable laboratory testing that was conducted and the specifications used.

  • Yes, all our exterior packaging is recyclable. This includes cartons and mailers. Please see below for more information on our primary packaging.

    All Gummies: We’ve chosen to use a low impact tin material for the Travel Case which is designed to be re-used. These also have a refill system that is 100% recyclable. 

    Men's Essentials: The green sachet is recyclable. 

    Performance Skincare: The bottles are recyclable.

    Anti-Inflammatory Pills: The jar is made of 50% post consumer material and can be recycled.

    Radical Relief Gel Roll-On: This is not recyclable. We are introducing a Refill System to this product in 2023. 

  • No, we do not test our products on animals.

  • Yes! We are committed to creating products that combine the best of science and the best of nature. For more information on our ingredients, click here.

  • You can no longer depend on getting all your nutrients from food—no matter how healthy you eat. Our Men's Essentials deliver everything your body needs in five capsules. Containing vitamins, minerals and clinically proven supplements in bioavailable forms, each pill pack is designed to boost energy, stamina, recovery, focus and sex drive. As a dietary supplement, take 1 pack daily with a light meal or snack—ideally within 30 minutes of waking to coincide with your body’s natural hormone cycle.

  • Our Men's Essentials get to work straight away. With regular use, you should notice an impact within a few weeks. It will take 3 – 4 months to feel the full benefits — enough time for your body’s systems to rebuild and optimize. Looking for more specifics? Our formulations team breaks down the science. Click here to read more. 

  • Caution Athletes: DHEA is classified as a prohibited substance by certain sports organizations, as well as the World Anti-Doping Association (WADA). Please consult the rules of your specific organization to determine if DHEA is prohibited.

  • Multiman (the two tan capsules): Your daily vitamin and nutrient requirements, in bioavailable forms and optimal dosages. MultiMan contains A LOT of ingredients but the highlight reel includes the energy-boosting compound Coenzyme Q-10 and Vitamin B12, Iodine -- the most important regulating mineral of the thyroid, and magnesium, an essential mineral lacking in modern diet. MultiMan has your overall body health covered.
    White Lightning (the two white capsules): A powerful mix which helps your body rebuild and optimize its core systems. KSM-66® Ashwagandha and S7™ are ingredients clinically proven to counteract the negative effects of stress on the body, improve memory and brain function, increase muscle mass and strength, enhance endurance, increase sperm count, semen volume and blood flow. Physiological baseline levels of DHEA and Pregnenolone help boost your body’s production of these hormones, and others, that are critical for optimal function.
    Brainiac (the single yellow capsule): Omega 3’s are an important anti-inflammatory. Your body can only synthesize a small amount by itself. DHA and EPA are both important types of Omega-3 fat, but you need twice as much DHA as EPA to optimally balance your omega-3 index. Brainiac is a DHA-heavy omega-3 blend sourced from the finest odorless fish oil, engineered to help improve cognition and sleep, optimize cell membrane function and more. 

  • We recommend taking your supplements within 30 minutes of waking to coincide with your body’s natural hormone cycle and maximize their impact.

  • By law, the FDA does not approve dietary supplements. However, they do regulate both dietary supplements and dietary ingredients. At ASYSTEM, we follow what the FDA established for dietary supplements in 2007 called "current Good Manufacturing Practice" (cGMP). These regulations require that each batch of our vitamins is tested for identity, purity, strength, and composition, so we can be sure that what’s on the label is what’s in the capsules. Additionally, we use a third party lab to test each batch for heavy metals, microbes, allergens, and other contaminants, ensuring they are below levels deemed safe by the cGMP.

  • Our Performance Skincare gets to work straight away. With regular use, you should notice firmer, smoother, more hydrated skin within a few weeks.

  • Our Twice Daily Invigorating Cleanser is a clean, plant-based exfoliating cleanser that eliminates impurities and rejuvenates your complexion. It’s gentle enough to use twice a day, yet with the power to strip grime and exfoliate dead skin.

  • Our Daily Defense Moisturizer + SPF 30 is a nourishing daily SPF 30 moisturizer loaded with antioxidants to hydrate and protect your skin. Enhanced with skin-supportive Vitamins B, C, and E, this daily SPF 30 moisturizer offers immediate and sustained hydration and protection against both UVA and UVB to keep your skin looking youthful and healthy.

  • Our Overnight Rebuilding Cream is a richly hydrating overnight moisturizer that fights signs of aging and reduces dark circles. It works to replenish moisture and strengthen the look of the skin while you sleep.

  • No. All of our skincare products are fragrance-free.

  • Our gummies build over time to help reduce stress. For best results, continue taking each day for at least six weeks. Here’s what to expect:

    1-4 Weeks : Improved mood. You’ll feel more optimistic. 

    4-8 Weeks: Experience improved ability to deal with stressful situations.

    8 Weeks + : Noticeable changes in response to anxiety. Improved sleep and emotional balance.

  • Our Complete Calm De-Stress Gummies are formulated with an award-winning ingredient, Safr'Inside™, which has over 10 clinical trials proving its ability to naturally reduce anxiety and elevate mood. As with all our products, we extensively tested them on ourselves, and were blown away by the results. They come in low impact, compostable packaging and not only that, but this is a climate positive product too. This means we’ve partnered with Sea Trees to regenerate coastal ecosystems that remove more CO2 than the product emits. They also taste great :)

  • Gummies are a great delivery system. They have the time release of a tincture and the absorbability of a pill or capsule. Gummies are chewed and their dissolution begins in the mouth when combined with saliva, and then continues throughout the body; which gives them greater bioavailability than pills which are swallowed whole. The simple act of chewing is calming. Chewing activates the dopaminergic system in the ventral hippocampus to suppress stress-induced anxiogenic behaviors. Traditional supplements can be a little boring. With no taste or smell they limit your senses. We’ve changed the game with our gummies.

  • Manufactured in an FDA Registered Facility

    A Food and Drug Administration (FDA)-Registered Facility must provide evidence to the U.S. Food & Drug Administration that they have identified any potential hazards with the products being produced in that facility, are implementing preventative controls to address those hazards, and are monitoring the performance of the controls to ensure that they are effective. This registration ensures that companies are open to inspection at any time by the FDA and must uphold the absolute best manufacturing, processing, packing and holding processes.

    cGMP-certified

    cGMP stands for Current Good Manufacturing Practices and ensures the requirements for the methods, facilities, and controls used in manufacturing, processing and packing are up to scratch. Companies that are cGMP certified are actively working to ensure that the product they make is safe for use and uses the ingredients and quantities it says it does. To gain this certification, organizations must complete a comprehensive program that demonstrates they can comply with the regulations, instructions and best practices needed to satisfy high levels of competence and safety during production and delivery.

  • Our Melatonin-Free Sleep Gummies are for anyone struggling with sleep, including difficulty falling asleep, difficulty staying asleep, and/or feeling poorly rested.  

    Our + Melatonin Sleep Gummies are a little bit more powerful, and are great for those who need help returning to a normal, uninterrupted sleep pattern. These could be helpful for someone experiencing jet lag, or those with chronic sleep difficulties.

  • Our formulas work to facilitate the natural sleep process and overtime, help recalibrate your circadian rhythm and improve your sleep health. So, you should start to notice some of the benefits within the first few nights. Over time, you should continue to see the benefits compound. For some people, it can take up to 4 or 5 nights to really start feeling the morning freshness they're looking for.

  • Our Complete Calm Sleep Gummies are formulated with an award-winning ingredient, Safr'Inside™, which has over 10 clinical trials proving its ability to naturally reduce anxiety and elevate mood. As with all our products, we extensively tested them on ourselves, and were blown away by the results. They come in low impact, compostable packaging and not only that, but this is a climate positive product too. This means we’ve partnered with Sea Trees to regenerate coastal ecosystems that remove more CO2 than the product emits. They also taste great :)

  • Yes. Our Sleep Gummies are suitable for daily use when following the usage guidelines. Recommended doses of melatonin are from 0.5 mg up to 3 mg, which are adequate to promote sleep or treat jet lag. We’ve included 3mg in our Sleep Gummies Wild Berry + Melatonin. When melatonin is used at higher doses, it tends to increase daytime sleepiness. Melatonin is a hormone that your body makes naturally, and its short-term use in a supplement form is also believed to be relatively safe for most people. It is not habit-forming, and you will not become addicted or dependent upon it. It can be used on a nightly basis without fear of adverse consequences.

  • Gummies are a great delivery system. They have the time release of a tincture and the absorbability of a pill or capsule. Gummies are chewed and their dissolution begins in the mouth when combined with saliva, and then continues throughout the body; which gives them greater bioavailability than pills which are swallowed whole. The simple act of chewing is calming. Chewing activates the dopaminergic system in the ventral hippocampus to suppress stress-induced anxiogenic behaviors. Traditional supplements can be a little boring. With no taste or smell they limit your senses. We’ve changed the game with our gummies.

  • Manufactured in an FDA Registered Facility

    A Food and Drug Administration (FDA)-Registered Facility must provide evidence to the U.S. Food & Drug Administration that they have identified any potential hazards with the products being produced in that facility, are implementing preventative controls to address those hazards, and are monitoring the performance of the controls to ensure that they are effective. This registration ensures that companies are open to inspection at any time by the FDA and must uphold the absolute best manufacturing, processing, packing and holding processes.

    cGMP-certified

    cGMP stands for Current Good Manufacturing Practices and ensures the requirements for the methods, facilities, and controls used in manufacturing, processing and packing are up to scratch. Companies that are cGMP certified are actively working to ensure that the product they make is safe for use and uses the ingredients and quantities it says it does. To gain this certification, organizations must complete a comprehensive program that demonstrates they can comply with the regulations, instructions and best practices needed to satisfy high levels of competence and safety during production and delivery.

  • We’ve created the world’s most powerful pain relief product, packed with 25% active ingredients like menthol and methyl salicylate. It’s also all natural — current pain relief solutions often have unfavorable side effects. So we created an alternative, 100% natural solution to heal without the harm.

  • CBD is non-intoxicating, so it will not get you high. CBD works with your body's Endocannabinoid System, which is responsible for regulating many bodily functions, but has zero psychoactive effects. We’ve added CBD into our products to complement the active ingredients that work to combat inflammation and reduce pain. All our products are THC Free Certified.

  • You can contact us by emailing info@asystem.com or sending us a message through the chat feature on our website.

  • Thanks so much for your interest. Please complete this application and we will be in touch within 7 business days.