Guarantee Policy

ASYSTEM First-Purchase Satisfaction Guarantee

Effective Date: 10/26/2026

At ASYSTEM, we take pride in the quality, safety, and integrity of our products. We understand that trying a new wellness product is a personal decision and that individual experiences may vary.

Our First-Purchase Satisfaction Guarantee (“Guarantee”) provides eligible first-time ASYSTEM customers with an opportunity to try qualifying products with added confidence while maintaining reasonable safeguards appropriate for consumable and topical wellness products.

If you are not satisfied with your qualifying first purchase, you may request a refund within 30 calendar days of carrier-confirmed delivery, regardless of the reason for your dissatisfaction, subject to the eligibility requirements and conditions outlined below.

This is a customer satisfaction guarantee, not a promise or guarantee of specific product results.

The Guarantee is separate from, and provides a limited exception to, the ASYSTEM Returns, Refunds & Shipping Claims Policy.

1. Guarantee Eligibility

The Guarantee is available only when all of the following requirements are satisfied:

● The purchase was made directly through asystem.com.

● The customer is making their first-ever purchase from ASYSTEM.

● The customer has not previously redeemed the Guarantee.

● The customer initiates a claim through an authorized ASYSTEM Customer Support channel within 30 calendar days of the carrier-confirmed delivery date, as reflected in verifiable shipment tracking.

● The customer identifies all products and units for which a refund is requested when initiating the claim.

● No more than one opened or partially used unit of the same qualifying product is included in the refund request.

● Any additional units for which a refund is requested must satisfy the new, unused, unopened, sealed, and resaleable-condition requirements described below.

● All applicable claim verification, return, and refund requirements are satisfied.

The Guarantee is available one time per customer and household, regardless of the number of products purchased, units refunded, or amount refunded.

A customer who has previously purchased from ASYSTEM is not eligible for the Guarantee on a subsequent order, even if that order contains a product the customer has not previously purchased.

2. How to Initiate a Guarantee Claim

To initiate a claim, customers must contact ASYSTEM Customer Support through one of the following authorized channels:

Email: help@asystem.com

Live Chat: Available through asystem.com

Customers must provide:

● Their order number;

● The product or products for which a refund is requested;

● The number of units for which a refund is requested; and

● Any additional order information is reasonably necessary to verify eligibility.

No specific reason for requesting the return is required.

However, ASYSTEM welcomes and encourages customers to share why a product did not meet their expectations. This feedback helps us continually evaluate and improve our products, formulations, and customer experience.

Providing a reason is entirely voluntary. Declining to provide feedback will not affect an otherwise eligible claim.

ASYSTEM Customer Support will review the claim and provide instructions for any qualifying unopened merchandise that must be returned.

3. 30-Day Guarantee Request Period

The 30-day Guarantee request period begins on the carrier-confirmed delivery date reflected in the applicable shipment tracking record.

The customer must initiate the claim through ASYSTEM Customer Support no later than 30 calendar days after that date.

The carrier-confirmed delivery date controls regardless of when the customer personally retrieves, opens, or takes physical possession of the package.

Delivery to a mailbox, parcel locker, mailroom, reception desk, front desk, package room, mail center, authorized agent, or other designated delivery location constitutes delivery when reflected as delivered by the carrier's verifiable tracking information.

Example: If carrier tracking confirms delivery to a customer's mail center on September 22, the customer must initiate the Guarantee claim no later than October 22. If the customer does not retrieve the package until September 28, the Guarantee period does not restart or extend to October 28.

Delays in retrieving a delivered package, opening the shipment, beginning product use, travel, absence from the delivery address, or failure to monitor tracking do not extend the Guarantee period.

Initiating a claim within the 30-day period does not require that any qualifying unopened merchandise be physically received by ASYSTEM within the 30-day period.

Where the return of unopened merchandise is required, the authorized return must be shipped within 15 calendar days of the Return Merchandise Authorization (“RMA”) issuance.

4. One-Time Guarantee

The Guarantee is a one-time benefit per customer and household.

Once a refund has been issued under the Guarantee, whether for one unit or multiple qualifying units, the Guarantee is considered fully redeemed.

The customer is not eligible to submit another Guarantee claim for:

● Additional merchandise retained from the original purchase;

● A subsequent purchase of the same product;

● A subsequent purchase of a different ASYSTEM product;

● A subscription renewal;

● A future promotional purchase; or

● Any other subsequent order.

Eligibility does not reset because a product is reformulated, updated, repackaged, resized, relabeled, renamed, or otherwise modified.

The Guarantee may not be transferred to another person, order, account, or household.

Customers must identify all merchandise for which they wish to request a refund when initiating their one-time claim.

5. Opened or Partially Used Product — No Return Required

The Guarantee permits an eligible customer to request a refund for one opened or partially used unit of a qualifying product without physically returning that unit to ASYSTEM.

No return shipping, RMA, or physical return of the one permitted open or partially used unit is required when the customer requests a refund for that unit alone.

The customer must:

● Initiate the claim within the required 30-day period;

● Provide the applicable order information;

● Satisfy the first-time purchase and one-time Guarantee eligibility requirements; and

● Comply with all other applicable provisions of this policy.

The customer may retain or dispose of the open or partially used product.

ASYSTEM does not require the customer to return the original container, remaining unused product, or packaging for the one permitted open or partially used unit.

A refund is not dependent upon the customer providing a particular explanation for the return request.

The no-return exception applies only to the one permitted open or partially used unit of each qualifying product.

6. Multiple-Unit, Promotional & Prepaid Subscription Purchases

When a qualifying first purchase contains multiple units of the same product, only one open or partially used unit of that product may qualify for refund without return.

This limitation applies regardless of whether the units were purchased through:

● A standard one-time purchase;

● A promotional or discounted purchase;

● A multi-unit offer;

● A bundled purchase;

● A Buy One Get One or similar promotion;

● A three-month prepaid subscription;

● A six-month prepaid subscription; or

● Another purchasing arrangement involving multiple units.

Opened or Partially Used Units

One opened or partially used unit of each qualifying product may be refunded without return.

Additional open or used units of the same product are not eligible for refund.

Additional Unopened Units

Additional units may qualify for refund only when physically returned to ASYSTEM and received in the following condition:

● New;

● Unused;

● Unopened;

● Unaltered;

● In their original packaging;

● Sealed with all applicable tamper-evident seals intact; and

● Otherwise in resaleable condition.

Customers are responsible for all return shipping costs associated with additional unopened units.

Example — Six-Unit Purchase

A customer purchases six units of a qualifying product through a prepaid subscription or promotional offer and opens two.

● Unit 1: Opened — may qualify for refund without return.

● Unit 2: Opened — not eligible for refund.

● Units 3–6: Unopened — may qualify for refund if physically returned in new, unused, unopened, sealed, and otherwise eligible condition.

Opening or using additional units does not automatically invalidate the entire claim. However, only one opened or partially used unit of the same qualifying product may receive the no-return refund exception.

7. Partial Refund vs. Full Eligible-Order Refund

Customers may choose to request a refund for only the one permitted open or partially used unit or for that unit together with additional qualifying unopened merchandise from the same eligible purchase.

Refund for One Opened Unit Only

If the customer requests a refund only for the one permitted open or partially used unit:

● No physical return is required.

● No return shipping is required.

● No RMA is required.

● The refund is calculated using the actual amount paid for that unit.

● The Guarantee is considered fully redeemed once the refund is issued.

Refund for Multiple Units

If the customer requests a refund for the one permitted open or partially used unit and additional unopened units:

● The one permitted opened unit does not need to be returned.

● Additional unopened units must be physically returned.

● An approved RMA is required for the unopened units.

● The customer is responsible for return shipping costs.

● Refunds are issued only for units determined eligible under this policy.

● The Guarantee is considered fully redeemed once the approved claim has been processed.

Full Eligible-Order Refund

A refund of the full merchandise amount paid for an eligible order may be available only when every unit for which a refund is requested qualifies under the Guarantee.

If the order contains additional opened or used units beyond the permitted limitation, those additional units are not eligible for refund, and the customer will receive only the refund applicable to qualifying merchandise.

Original outbound shipping charges and other non-refundable charges are excluded from the merchandise refund, except where required by applicable law.

8. Return Merchandise Authorization for Unopened Products

An RMA is required only when the Guarantee claim includes additional unopened merchandise that must be physically returned.

Customers must receive an approved RMA and return instructions from ASYSTEM Customer Support before shipping merchandise back.

Authorized returns must be shipped within 15 calendar days of RMA issuance.

Returns sent without an approved RMA will not be accepted and will not be eligible for refund.

An RMA does not guarantee refund approval. Returned merchandise remains subject to inspection and verification of eligibility.

9. Return Shipping & Original Shipping Charges

Customers are responsible for all return shipping costs associated with merchandise returned under the Guarantee.

ASYSTEM does not provide prepaid return shipping labels under the Guarantee unless expressly authorized due to an ASYSTEM fulfillment error.

No return shipping is necessary when the customer requests a refund solely for the one permitted open or partially used unit.

For claims involving additional unopened units, we recommend using a trackable and insured shipping method.

ASYSTEM is not responsible for returns lost, delayed, or damaged before receipt at our designated return facility, except where required by applicable law.

Original outbound shipping charges, expedited shipping charges, and other carrier-related charges paid on the original order are non-refundable, except where required by applicable law.

If the original order qualified for free shipping, no outbound shipping charge will be deducted solely because the customer exercises the Guarantee.

10. Refund Amount

Approved refunds are limited to the actual amount paid for qualifying merchandise, after applicable discounts, promotional pricing, credits, subscription discounts, or other adjustments.

Refunds will not be calculated using Manufacturer’s Suggested Retail Price, stated retail value, or any amount greater than the amount actually paid for eligible merchandise.

For promotional, bundled, multi-unit, or prepaid subscription purchases, the refund amount will be determined using the actual purchase price and applicable promotional allocation.

Applicable taxes attributable to refunded merchandise will be handled as required by law.

Original outbound shipping charges and customer-paid return shipping costs are not included in the merchandise refund, except where required by applicable law.

The standard 15% restocking fee is waived for all merchandise approved for refund under the Guarantee, including the permitted opened unit and any additional qualifying unopened units.

11. Promotional, Bundle & Discounted Purchases

Purchases made using promotional pricing may qualify for the Guarantee unless the applicable promotion expressly states otherwise.

Refunds for promotional, bundled, multi-unit, Buy One Get One, gift-with-purchase, or similarly structured offers will be calculated based on the actual amount paid and applicable promotional allocation.

Physical promotional items or complimentary products associated with a refunded purchase may be required to be returned in new, unused, and unopened condition as a condition of receiving the applicable refund.

Digital products, downloadable materials, complimentary eBooks, promotional credits, and similar non-physical benefits have no cash value and are not separately refundable.

All promotional purchases remain subject to the one-time Guarantee limitation and the one- opened -unit -per -qualifying -product restriction.

12. Subscription Purchases

An eligible customer's initial qualifying subscription order may be covered by the Guarantee if all other requirements are satisfied.

This includes qualifying initial monthly subscription purchases and prepaid subscription offerings.

For prepaid subscriptions involving multiple units of the same product:

● One opened or partially used unit may qualify for refund without return.

● Additional unopened units may qualify when physically returned in new, unused, unopened, sealed, and otherwise eligible condition.

● Additional open or used units are not eligible for refund.

● The customer is responsible for all return shipping costs.

Subscription renewal orders are not eligible for the Guarantee.

Enrolling in a subscription does not create a new Guarantee period with each recurring charge or shipment.

Requesting or receiving a refund under this Guarantee does not automatically cancel an active subscription.

Customers remain responsible for separately canceling or modifying subscriptions in accordance with ASYSTEM's applicable Subscription and Cancellation Policies.

13. Products and Purchases Not Eligible

The Guarantee does not apply to:

● Purchases made by customers who have previously purchased directly from ASYSTEM;

● Customers or households that have already redeemed the Guarantee;

● Subscription renewal orders;

● Additional opened or used units beyond the one permitted opened unit of each qualifying product;

● Additional unopened units that are not returned or that fail the applicable return condition requirements;

● Products purchased from Amazon, retail stores, wholesale partners, marketplaces, or other third-party sellers;

● Warehouse Sale products;

● Final Sale or Clearance merchandise;

● Discontinued products designated Final Sale;

● Apparel or clothing;

● Gift cards;

● Digital products or downloadable content;

● Products obtained through unauthorized sellers or resale channels; or

● Purchases otherwise expressly excluded from the Guarantee at the time of sale.

Purchases made through third-party sellers remain subject to the return and refund policies of the seller from whom the product was purchased.

14. Claim Review, Inspection & Refund Processing

ASYSTEM will review each Guarantee claim to verify, as applicable:

● First-time customer eligibility;

● Whether the Guarantee has previously been redeemed by the customer or household;

● Purchase and order information;

● Carrier-confirmed delivery date;

● Timeliness of the Guarantee request;

● Products and quantities for which refunds are requested;

● Number of units opened or used;

● Applicable promotional or subscription pricing;

● RMA authorization where required;

● Condition of any unopened merchandise physically returned; and

● Compliance with all other requirements of this Guarantee.

Claims for One Opened Unit Only

When an eligible claim involves only the one permitted open or partially used unit, no physical return or product inspection is required.

Once eligibility and the refund amount have been verified, the refund may be approved without the product being returned.

Claims Involving Additional Unopened Units

When additional unopened merchandise is included in the claim, those units must be physically received and inspected before the corresponding refund is approved.

Only eligible units will be refunded.

Approved refunds will be issued to the original payment method within 3–5 business days following approval, or following inspection and approval where a physical return is required.

Financial institutions and payment processors may require additional time to post the credit.

15. Abuse, Fraud & Excessive Claims

The Guarantee is intended to allow legitimate first-time customers to evaluate ASYSTEM products with confidence.

ASYSTEM reserves the right, to the extent permitted by applicable law, to deny a Guarantee claim or restrict future purchases where there is reasonable evidence of:

● Fraud or misrepresentation;

● Altered or manipulated purchase or delivery information;

● Repeated attempts to obtain the Guarantee after it has been redeemed;

● Use of multiple names, email addresses, accounts, payment methods, or addresses to attempt to circumvent the eligibility requirements;

● Unauthorized resale;

● Promotional abuse;

● Misrepresentation of product quantities or purchase history; or

● Other activity inconsistent with the intended purpose of this Guarantee.

Any determination will be based on the circumstances of the claim and applicable law.

16. Relationship to the ASYSTEM Returns, Refunds & Shipping Claims Policy

Except as expressly modified by this Guarantee, all purchases remain subject to the ASYSTEM Returns, Refunds & Shipping Claims Policy.

This Guarantee creates a limited exception to the standard return requirements by:

● Extending the applicable claim initiation period to 30 calendar days for eligible first-time purchases;

● Permitting a refund for one opened or partially used unit of each qualifying product without requiring a physical return;

● Permitting additional qualifying unopened units to be returned for refund;

● Waiving the standard 15% restocking fee for qualifying merchandise refunded under the Guarantee; and

● Restricting the Guarantee to a one-time benefit per customer and household.

All other applicable return requirements, shipping provisions, exclusions, and policies remain in effect unless expressly modified by this Guarantee.

Where the Guarantee expressly differs from the standard Returns, Refunds & Shipping Claims Policy, the terms of this Guarantee control for an eligible claim.

17. Satisfaction Guarantee — Not a Guarantee of Results

ASYSTEM stands behind the quality, safety, and integrity of our products and wants first-time customers to feel confident when trying a new wellness routine.

Our Guarantee provides eligible customers with an opportunity to request a refund if they are not completely satisfied with their purchase.

We guarantee the opportunity to request a refund if you are not satisfied, subject to the eligibility requirements and conditions of this policy. We do not guarantee specific results.

No particular reason for requesting a return under the Guarantee is required.

Individual experiences and results may vary based on personal circumstances, product use, individual response, and other factors.

Nothing in this Guarantee constitutes a promise, representation, or assurance that an ASYSTEM product will produce a particular health, wellness, physiological, or other outcome.

Nothing in this Guarantee alters product directions, warnings, intended uses, or other information provided with an ASYSTEM product.

18. Policy Acknowledgment & Updates

By purchasing a product offered with the Guarantee, customers acknowledge the eligibility requirements, deadlines, refund limitations, applicable return requirements, shipping responsibilities, exclusions, and other terms described in this policy.

ASYSTEM reserves the right to modify or discontinue the Guarantee prospectively.

Any prospective changes will not reduce the rights applicable to an eligible purchase made while a prior published version of the Guarantee was in effect, subject to applicable law.

Nothing in this policy limits any non-waivable consumer rights or remedies provided by applicable law.

19. Customer Support

For questions about eligibility or to initiate a Guarantee claim, please contact:

ASYSTEM Customer Support